FAQ's

Frequently Asked Questions (FAQs)

Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about shopping with us at GetPetCare. If you need more assistance, feel free to contact our customer support team!

1. What products do you offer?

We offer a wide range of high-quality pet products, including pet food, toys, grooming supplies, health products, accessories, and more. We cater to a variety of pets, including dogs, cats, birds, and small animals.

2. How do I place an order?

Simply browse our website and add the products you wish to purchase to your cart. Once you're ready, proceed to checkout, fill out your shipping details, and complete your payment. It's that easy!

3. Do you ship internationally?

Currently, we only offer shipping within Australia. We hope to expand our shipping options in the future, so stay tuned for updates!

4. How long will it take to receive my order?

Orders are typically processed and shipped within 1-3 business days. Shipping times depend on your location, but you can expect to receive your order within 5-7 business days after processing.

5. What payment methods do you accept?

We accept various payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express)

PayPal

Afterpay (for Australian customers)

6. Can I return or exchange an item?

Yes, we offer a return and exchange policy! If you're not satisfied with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. The product must be in its original condition, unopened, and unused. For more details, please refer to our Return Policy page.

7. Do you offer gift cards?

Yes! We offer gift cards that can be used to purchase any products on our website. They make the perfect gift for pet owners!

8. How can I track my order?

Once your order has shipped, we’ll send you a tracking number via email. You can use this number to track your order on the carrier’s website.

9. Do you offer any discounts or promotions?

Yes, we regularly offer special discounts and promotions. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers!

10. How can I contact customer support?

If you have any questions or need assistance, you can contact us through our Contact Us page, or email us at support@getpetcare.com. We’re happy to help!